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MENTAL HEALTH AWARENESS WEEK - 9-15 MAY 2022
One in four people across the country will experience a mental health problem in any given year. Mental health problems and illnesses include anxiety, depression, addiction, personality disorders and psychosis.
Experiencing a mental health problem can be upsetting and very frightening. It is important to know you are not alone and that there are a wide range of services and support available to you. These include online support and information services, helplines, talking therapies, counselling and crisis mental health support, as well as specialist mental health help.
There are a number of services that you can access or self-refer to (self-refer means you do not need to have been referred by your GP or medical professional to use the service).
Below, you will find information on local support and services. You can also find further information at www.nhs.uk/mental-health
You can also contact your GP who will be able to provide advice on how to deal with your symptoms and talk to you about available treatments and support services that are available locally.
Support available:
- Keep Your Head keep-your-head.com website provides information on mental health and wellbeing support and local services available for young people and adults across Cambridgeshire and Peterborough.
- How Are You (H.A.Y.) haycambspboro.co.uk is an interactive local website that brings together information on activities and support available in your local community to help boost mental health and wellbeing.
- Lifeline – lifecraft.org.uk - Free, confidential helpline that you can call anonymously to talk to a trained volunteer. Lifeline is available daily 11am-11pm and can be reached by calling 0808 808 2121.
- Mind - CPSLMind, cpslmind.org.uk - A mental health charity providing a range of services and support for people suffering with mental health problems and promoting positive mental health across Cambridgeshire and Peterborough.
- Qwell and Kooth - Free online wellbeing services offering chat-based counselling, peer support and self-help. qwell.io – for ages 18+ www.kooth.com – for ages 11-25
- Crisis support – NHS 111 Option 2 - If you feel you are in a mental health crisis, urgent support is available in our area 24/7 through 111. Simply dial 111 and select option 2. You will be put through to a trained advisor who will speak to you and discuss your current mental health needs.
- Psychological Wellbeing Service - Psychological therapy for mild to moderate depression or anxiety for anyone aged 17+. You do not need a diagnosis to access the service and can self-refer by visiting cpft.nhs.uk/psychological-wellbeing-service
WAITING TO HEAR ABOUT A HOSPITAL APPOINTMENT OR OPERATION?
Help and support for patients waiting for a hospital appointment or operation
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.
The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.
ZERO TOLERANCE - IMPORTANT INFORMATION
MOAT HOUSE SURGERY
ZERO TOLERANCE
The Moat House Surgery takes it very seriously if a member of staff or one of the Doctors or Nursing Team is treated in an abusive or violent way.
The Practice supports the governments ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide services, a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful and sensitive to all patients’ individual needs and circumstances. We would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the Practice to maintain good relations with their patients, the Practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at Practice staff;
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving;
- Verbal abuse towards the staff in any form including verbally insulting the staff;
- Racial abuse and sexual harassment will not be tolerated within the Practice;
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot;
- Causing damage/stealing from the Practices’ premises, staff or patients;
- Obtaining drugs and/or medical services fraudulently.
We ask you to treat your GPs and their staff courteously at all times.
Removal from the Practice list
A good patient-Doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-Practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the Practice, that they should find a new Practice. An exception to this is an immediate removal on the grounds of violence, e.g. when the Police are involved.
