Noticeboard

Please be aware that there is another surgery with a similar name - Please double check the contact details as we are based in Cambridgeshire.

Latest Information

Over the next three months we are working with NHS England to offer extra GP appointments. This is because we know that there are times you want to be able to see a GP at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment. The way you book appointments hasn't changed we have just added extra.

Dr Eschle arrived at the Moat House Surgery at the end of November but has since decided that, although he enjoys working here, would prefer a full time position which has been offered to him by a surgery in Wisbech. He will therefore be leaving the Moat House on 24th February. The remaining doctors will be here as usual but you may be offered an appointment, especially if you want to be seen on the day, by a Locum Doctor.

Please note that you are always able to speak to a doctor on the day if you need to. If you are acutely unwell you will be called back by a clinician and they will book you an appointment the same day, if required. Where possible this will be with the doctor of your choosing but if you are needing to be seen as an urgent patient on the same day you will be offered the next available appointment.

Please see the 'Your Health' section at the bottom of the right hand side of the website for useful links and information about your health.

Please be aware that the fire alarm will be tested at the surgery every Monday morning at approx. 9am. Unless instructed otherwise by a member of staff no action will be needed by yourselves.

As a member of the local Hunts Care Partners we do have to attend meetings every month. Sometimes you will not be aware of this but some months we do have to send more than one clinician. This will mean that there will be occasions during a working week when there may be only one GP available during the afternoon.

We apologise for any invconvenience this may cause.

NEW to the practice

If you are planning on registering with the practice you can submit or download a copy of the NHS registration form via "New Patients". It is worth saying that we do have a defined catchment area and you will still need to attend the surgery for this form to be signed. All new patients will also need to confirm that they are happy to "share" their care records. If you do not wish this then please access the "Summary Care Record" under further information for the Opt Out Form.

Sharing of summary care records went "live" on 20th March 2012.

Virtual Patient Participation Group

We are pleased to report that we now have a virtual Patient Participation Group consisting of over 100 patients. Patients can continue to "sign up" to this group by completing the form (Further Information number 1).

Foreign Travel

By accessing "travel vaccinations" in Further Information you can complete the practice travel questionnaire. This will save you having to collect one from the surgery. Once completed please ensure that you submit and we will print if off this end. Once we have your details we will contact you to arrange an appointment for your travel injections (if needed).

Repeat Medication

By accessing "prescriptions" you can complete an automated repeat prescription request form which once submitted will be processed by our reception/dispensing team ready for collection within 2 working days (not counting weekends please).

We would also request that you tell us exactly what you need rather than "all my tablets". If we are not sure we will have to contact you for clarification which could delay you getting your prescription.

Thank you

COVID 19 WARBOYS UNITES

This is a group of volunteers and local businesses aimed to help those who need it most when they are unable to leave the house during the virus pandemic. Help is for those in the vulnerable category who are having to self-isolate and NHS workers. This includes: -

Over 70s;
Pregnant;
NHS workers;
Those with underlying health conditions;
Those with disabilities.

The group aims to help with shopping, delivery, prescriptions, pet care and friendly chat pairing,

For more information please visit the website: -

https://www.ciconi.net/warboysunite/welcome.aspx?ReturnUrl=/warboysunite/&fbclid=IwAR07U926Vj8Qoh7lAcp69g0BPBKyEo2OZzlUH4_c5BQTDqmo2e3hq_rtHNU

Telephone: 01487 710555 - Option 2

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments (not currently available due to Covid-19), order repeat prescriptions, view your GP medical record and more.

If you already use the Moat House Surgery online service you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

20 MARCH 2020

PLEASE BE ADVISED THAT IF YOU OR ANY MEMBER OF YOUR HOUSEHOLD HAVE HAD A COUGH OR TEMPERATURE SYMPTOMS IN THE LAST 14 DAYS

DO NOT COME TO THE SURGERY

If you are having to self-isolate at home and require a "sick note" click on the link below to request an Isolation Note from NHS 111

https://111.nhs.uk/isolation-note/

Urgent advice: Use the NHS 111 online coronavirus service if:

you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days

NHS 111 online coronavirus service - https://111.nhs.uk/

Only call 111 if you cannot get help online.

GP ROUTINE APPOINTMENTS SUSPENDED

Coronavirus national emergency

We are no longer making routine face to face appointments

Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are now longer booking routine face-to-face appointments. This is for the safety of both our patents and our staff. Instead we are offering an enhanced telephone service from clinicians.

If you would like to receive a phone call please ring 01487 822230 (8am to 6pm, Monday to Friday) or alternatively you can contact us with non-urgent queries via email on moat.house@nhs.net

We will still see patients where it is clinically essential, after we have done a telephone assessment.

We are working to keep all of our patients as safe as we can. This means "remote by default" including phone and email contact.

The dispensing of repeat medications will continue as usual. Please arrange for someone else to collect your prescription if you have any respiratory symptoms or feel unwell.

Appointments for INR and blood tests will continue as normal for now however you must not attend if you have any symptoms of fever (temperature), cough or other new respiratory symptoms. Please ring the Surgery to discuss your blood test appointment if you have any symptoms.

For further advice about coronavirus and how you can prevent the spread please read the advice on NHS 111. This link also takes you to the NHS 111 online service which you should use if you are concerned that you might have symptoms of the cornavirus

https://111.nhs.uk/covid-19

13 MARCH 2020: -

The GP Surgery has received a press release from Cambridgeshire Local Medical Committee which states: -

PRESS RELEASE: Cambridgeshire General Practice response to COVID-19 Pandemic

The COVID-19 Pandemic is having an unprecedented impact on the National Health Service across the country, stretching services which were already struggling. Cambridgeshire general practice is adapting to these pressures on a day-by-day basis; reacting and implementing the expert advice from NHS England and Public Health England. Therefore, it is imperative that patients understand that they will see rapid changes in the way Cambridgeshire General Practice functions.

All changes will be designed to reduce the spread of the virus and minimise the impact of COVID-19 on our most vulnerable and frail patients. It is potentially likely that your practice may suggest that:

1) Routine GP appointments will be suspended whilst surgeries concentrate on urgent care for the most unwell.

2) Patients will see a move from face-to-face appointments to telephone and virtual appointments.

3) Practices will move to a system where ALL patients will need to speak to a medical professional to determine the need for an appointment (telephone triage).

Chief Executive of Cambs LMC, GP Dr Katie Bramall-Stainer said, “On behalf of all practices we ask Cambridgeshire residents to bear with GPs and their teams during this period of high demand and uncertainty, and follow updates on practice websites and SMS messages.”

We would like to highlight the following from the Government’s announcement on Thursday 12 March:

- Patients can find information via the NHS website - https://www.nhs.uk/conditions/coronavirus-covid-19/

- If you think you have COVID-19 symptoms please go to 111 online DO NOT ATTEND YOUR GP SURGERY - https://111.nhs.uk/

- Please follow the new NHS advice to self-isolate at home for 7 days if you have:

o a fever AND / OR

o a new persistent cough

o if your symptoms are manageable at home and you would not ordinarily require medical attention please do not call 111 unless your condition deteriorates.

- At this point in time GPs CANNOT test for the coronavirus which causes COVID-19

Cambridgeshire Local Medical Committee would like to thank patients for their understanding and thank all our front-line NHS staff for continuing to do the very best for Cambridgeshire’s patients under very difficult circumstances.

ADVICE FOR SELF-ISOLATION

Tips for staying at home

It's important to stay at home to stop coronavirus spreading.

Do

try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health condition

ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
sleep alone if possible
regularly wash your hands with soap and warm water for at least 20 seconds
try to stay away from older people and those with long-term health conditions
drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms

Don't

do not have visitors (ask people to leave deliveries outside)
do not leave the house, for example to go for a walk, to school or public places

Please go to https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ for self-isolation advice/tips

Urgent advice: Use the NHS 111 online coronavirus service if:

you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days

NHS 111 online coronavirus service - https://111.nhs.uk/

Only call 111 if you cannot get help online.

Welcome to The Moat House Surgery

The Moat House Surgery is committed to providing a high standard of medical care in a friendly caring atmosphere. We work closely together as a team, and this site is designed to help you get the best out of the services that we offer.

Coming to the surgery for the first time

If you arrive by car or on foot please enter the building by the main entrance. You will find two patient toilets immediately to your right (we also have a disabled access toilet near the consulting rooms).

The reception desk is accessed via a door into a privacy area, we would ask patients to check that a patient isn’t already at the desk before entering this area. The receptionist will ask you to wait in the foyer if they already have someone at the desk to maintain confidentiality/privacy.

Self Booking in machine

You do not have to go the reception desk to acknowledge that you have arrived for an appointment. We do have a self booking in machine which is very easy to use. The machine requires you to touch the screen to confirm your day and month of birth and gender.

It will not be able to find your appointment if you are over 20 minutes late and you will need to speak to a receptionist on that occasion.

If you do not say you are here the doctor will not call your name and you will miss your appointment.