Booking An appointment

What is Accurx?

Accurx is an online service that allows patients to contact the practice regarding both clinical and non-clinical queries without having to phone. By using Accurx, it will help to free up our phone lines for people that do not have access to online services.

All appointments offered by Moat House can be requested using Accurx  – you can either do this yourself ONLINE or call our reception team who will complete an online form on your behalf.  

Patients registered with Moat House Surgery can use this service to contact the surgery about Admin queries, medical issues or just to see online advice.

If your enquiry is urgent and outside working hours please contact 111.  If your problem is severe, please consider attending A&E or call 999. 

Please use Accurx for the following:

–          Doctors letter

–          Fit (sick) note

–          Questions about a referral

–          Repeat prescription

–          Test results

1.       When describing the medical issue, please leave as much detail as possible (with the option to attach a photo). Please also make it clear if you are filling in the form on behalf of someone else.

2.       Tell us how long the symptoms or concerns have been going on for and if they have gotten better or worse.

3.       You have the option to tell us if there is anything you are particularly worried about.

4.       Tell us how you would like us to help you.

5.       You have the option to enter any times during opening hours when we cannot contact you

We will ask you if this request is about you or someone else.If you are filling in the form for someone else, please leave us your contact details as well as the information of the person you are filling out the form for.

If the form is about you, please leave us your information so we can contact you.

The practice will review your request within 2 working days.

However, if you become more unwell or need help more urgently, please call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999

Nurses appointments are available on the day and some available up to 14 days ahead. Our nurses are trained to deal with a wide range of ailments including:- asthma, heart disease, medication and contraceptive reviews, wound dressings, ear syringing, new patient registrations and minor illness.

We have a daily blood-taking clinic, run by a phlebotomy trained health care assistant, these are by appointment only and need to be pre-booked.

If the receptionist is unavailable or over a bank holiday period, you will hear a recorded message. This will notify patients when the line is next open. If you need to speak to a doctor urgently during times that the surgery is not open you will automatically be put through to the out of hours doctors.

If you wish to see a specific doctor you are able to call the appointment lines and book an appointment up to two weeks in advance. If you have an ongoing health issue we would encourage you to try and see the same doctor to maintain continuity of care. If you have pre-booked an appointment please do all you can to keep it or call in advance to cancel. Appointments are in short supply and your appointment could be used by someone else who needs to be seen.

Cancelling an Appointment

Please remember cancel your appointment if it is no longer needed or you cannot make it by calling us or using the link below.

Please click on any of the tabs below to either request an appointment or get information on how to book an appointment.

The NHS App

What the NHS App does

Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.

Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.

Check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.

Register your organ donation decision – choose to donate some or all of your organs and check your registered decision.

Find out how the NHS uses your data – choose if data from your health records is shared for research and planning.

View parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.

1. Enter your email address and select ‘Continue’.

2. Select to set up a new NHS login.

3. Create an account using your NHS number OR name, date of birth and postcode.

4. Create a password and select ‘Continue’.

5. A code will be sent to your email address to confirm who you are.

6. Enter your mobile number. You will be sent a security number via text to confirm your mobile number.

7. Once your registration is complete, you will be asked if you are happy to share your details from your GP Surgery with the NHS App – choose ‘Yes’ or ‘No’ and select ‘Continue’.

9. Next, you will need to confirm your identity. All you need to do is upload a picture of your photo ID and then take a photo of yourself. The App will securely check your images and confirm your identity.

10. Now you’re free to explore the App. If your device uses fingerprint or face scanning, you can choose to use that to make logging into the NHS App even more effortless.

To register using the NHS App or Website you will need a mobile phone number, email address, a valid form of photo ID (see more info below).

Forms of photo ID that you can use:

– Passport (except Syrian passport)

– UK Driving Licence (Full or Provisional)

– European Driving Licence (Full)

– European national identity card (except paper Italian ID card or Greek ID card)

– UK residence card or biometric residence permit (BRP)

Email: You may already use an email for other things such as your home shopping, library / socia groups or internet provider etc.

If not, you can create a free secure email address using services such as: Google Gmail, Microsoft Outlook or Apple iCloud Mail.

Smartphone: If you don’t have a smartphone or can’t download apps, you can use the NHS login to access the same services through a web browser on your computer or laptop.

You can book:

1. Blood Tests

2. Smear Tests

3. A telephone review with a Pharmacist

Click here for more NHS App Information
How To Register with the NHS App

System Online

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

Additional Access and Home Visits

Additional Access

Patients of our practice are now able to book routine appointments to be seen by doctors, nurses and healthcare assistants in the evenings and at weekends in Improved Access – a new service provided by West Cambs Federation.

This service is available to all patients in this area seven days a week in sessions at the below clinics:

  •  Acorn Surgery, Huntingdon
  •  Buckden Surgery, Buckden
  •  Cornerstone Surgery, March
  •  Riverport Medical Practice, St. Ives/Somersham/Fenstanton
  • Moat House Surgery, Warboys

Home Visits

If you are very unwell and are unable to come to the practice please let the surgery know by filling in an Accurx form. or if you are unable to do this then call reception and the reception team will help you fill one in . You may be advised to call an ambulance or a visit from the Joint Emergency Team (JET) team will be arranged for you.

We work together with other teams who visit people at home including the home visiting team (for babies and children under 5), the District Nursing team, the Huntingdon cancer care Nurses and the Macmillan team. The social prescribing link workers and the health coaches can also arrange to visit people who are housebound in their homes.

Contact us Directly

If you are able to, please use the options above to get in contact with us and/or book appointments.

This allows our phone lines to be more accessible for those who need it and aren’t as comfortable using online services.

Please call us on 01487 822230