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Welcome to The Moat House Surgery

Moat House SurgeryThe Moat House Surgery is committed to providing a high standard of medical care in a friendly caring atmosphere. We work closely together as a team, and this site is designed to help you get the best out of the services that we offer.

Coming to the surgery for the first time

If you arrive by car or on foot please enter the building by the main entrance.  You will find two patient toilets immediately to your right  (we also have a disabled access toilet near the consulting rooms).

The reception desk is accessed via a door into a privacy area, we would ask patients to check that a patient isn’t already at the desk before entering this area. The receptionist will ask you to wait in the foyer if they already have someone at the desk to maintain confidentiality/privacy.

Self Booking in machine

You do not have to go the reception desk to acknowledge that you have arrived for an appointment.  We do have a self booking in machine which is very easy to use. The machine requires you to touch the screen to confirm your day and month of birth and gender.   

It will not be able to find your appointment if you are over 20 minutes late and you will need to speak to a receptionist on that occasion.

If you do not say you are here the doctor will not call your name and you will miss your appointment.


 


(Site updated 14/07/2014)
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Noticeboard

Please be aware that there is another surgery with a similar name - Please double check the contact details as we are based in Cambridgeshire.

Latest Information

Jan Gower, our Nurse Practitioner will be running clinics, on certain days, alongside the doctors. These clinics may be offered to you instead of a GP appointment as there are many conditions that Jan can help you with.  For further details please see the clinic information  within the 'Clinics and Services' section

As a member of the local Hunts Care Partners we do have to attend meetings every month. Sometimes you will not be aware of this but some months we do have to send more than one clinician. This will mean that there will be occasions during a working week when there may be only one GP available during the afternoon.  

We apologise for any invconvenience this may cause.

NEW to the practice

If you are planning on registering with the practice you can submit or download a copy of the NHS registration form via "New Patients".  It is worth saying that we do have a defined catchment area and you will still need to attend the surgery for this form to be signed.  All new patients will also need to confirm that they are happy to "share" their care records. If you do not wish this then please access the "Summary Care Record" under further information for the Opt Out Form.

Sharing of summary care records went "live" on 20th March 2012.  

Virtual Patient Participation Group

We are pleased to report that we now have a virtual Patient Participation Group consisting of 88 patients. Patients can continue to "sign up" to this group by completing the form (Further Information number 1) Our first survey has been sent out and we thank all those who have replied.

Foreign Travel

By accessing "travel vaccinations" in Further Information you can complete the practice travel questionnaire.  This will save you having to collect one from the surgery. Once completed please ensure that you submit and we will print if off this end.  Once we have your details we will contact you to arrange an appointment for your travel injections (if needed).

Repeat Medication

By accessing "prescriptions" you can complete an automated repeat prescription request form which once submitted will be processed by our reception/dispensing team ready for collection within 2 working days (not counting weekends please).

We would also request that you tell us exactly what you need rather than "all my tablets".  If we are not sure we will have to contact you for clarification which could delay you getting your prescription.

Thank you

 

 

 

 

 

 

 

 
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