Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Confidentiality
You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.
If you have any worries or queries about confidentiality, please ask a member of staff.
If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.
Privacy Policy
Please click the link below to view our Privacy Policy
Disabled Access
We make every effort to make the surgery accessible for disabled patients. There is access through the main door and we have a wheelchair available for use in surgery.
Hearing Difficulties
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.
GP Earnings
2020/21 – PUBLICATION OF EARNINGS
All GP Practices are required to declare the mean earnings (eg average) for GPs working to deliver NHS Services to patients at each Practice.
The average pay for GPs working at the MOAT HOUSE SURGERY in the last financial year before tax and national insurance is £45,633.
This is 1 full time GP, 3 part-time GPs and 1 locum GP who worked in the Practice for more than 6 months.
It should be noted that the prescribed method for calculating is potentially misleading because it takes no account of how much time Doctors spend working in the Practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with other Practices.
Sharing your Medical Record
Increasingly, patient medical data is shared e.g. between GP surgeries and District Nursing, hospital and other secondary care providers in order to give clinicians access to the most up to date patient information.
The systems we operate require that any sharing of medical information is consented to by patients beforehand. Patients must consent to sharing of the data held by a health provider out to other health providers and must also consent to which of the other providers can access their data.
e.g. it may be necessary to share data held in GP practices with district nurses but the local podiatry department would not need to see it to undertake their work. In this case, patients would allow the surgery to share their data, they would allow the district nurses to access it but they would not allow access by the podiatry department. In this way access to patient data is under patients’ control and can be shared on a ‘need to know’ basis.
Summary Care Record
Your patient record is held securely and confidentially on the electronic system at your GP practice. If you require treatment in another NHS healthcare setting such as an Emergency Department or Minor Injury Unit, those treating you would be better able to give you appropriate care if some of the information from the GP practice were available to them.
This information can now be shared electronically via: The Summary Care Record, used nationally across England
The information will be used only by authorised health care professionals directly involved in your care. Your permission will be asked before the information is accessed, unless the clinician is unable to ask you and there is a clinical reason for access.
If you would like to opt out, please ask reception for our opt out form.
A parent or guardian can request to opt out children under 16 but ultimately it is the GP’s decision whether to create the records or not, because of their duty of care to the child. If you are the parent or guardian of a child under 16 and feel that they are able to understand, then you should make this information available to them.
Who Has Access?
Across all health care settings, including urgent care, community care and outpatient departments in England.
Information Source
GP record
Content
Your current medications
Any allergies you have
Any bad reactions you have had to medicines
Additional information (upon request to your GP)
For more information visit:
Zero Tolerance
The Moat House Surgery takes it very seriously if a member of staff or one of the Doctors or Nursing Team is treated in an abusive or violent way.
The Practice supports the governments ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide services, a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful and sensitive to all patients’ individual needs and circumstances. We would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the Practice to maintain good relations with their patients, the Practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
Using bad language or swearing at Practice staff;
Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving;
Verbal abuse towards the staff in any form including verbally insulting the staff;
Racial abuse and sexual harassment will not be tolerated within the Practice;
Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot;
Causing damage/stealing from the Practices’ premises, staff or patients;
Obtaining drugs and/or medical services fraudulently.
We ask you to treat your GPs and their staff courteously at all times.
Removal from the Practice list
A good patient-Doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-Practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the Practice, that they should find a new Practice. An exception to this is an immediate removal on the grounds of violence, e.g. when the Police are involved.